For the health and safety of all guests, dogs must have current vaccinations and valid veterinary records before using Lucy’s services.

• Current Rabies vaccination is required.
• Current Distemper/Parvo vaccination is required.
• Current Bordetella vaccination is required annually.
• If vaccinations are not current, a 5-day waiting period is required after vaccination before services can begin.
• The waiting period begins the day after the vaccination is administered.
• Home vaccinations, handwritten vaccination records, sticker books, pet passports, and breeder vaccines are not accepted.
• Vaccinations must be administered by a licensed veterinarian.
• If a dog cannot receive Distemper/Parvo or Rabies for health or immunity reasons, a titer test from a veterinarian is required.
• There is no titer test for Bordetella, so Bordetella must be administered as required.
• Lucy's highly recommends the Bivalent Canine Influenza Vaccine H3N2 and H3N8 yearly.

Puppies are welcome once they are old enough and have completed the required vaccination schedule.

• Puppies must be over 16 weeks old.
• Puppies must have had their puppy boosters.
• At least one Distemper/Parvo booster and annual vaccine is required.
• A current Rabies vaccine is required.
• An annual Bordetella vaccine is required.
• After the final booster or vaccine, there is a 5-day waiting period before the puppy can join services.

Lucy's is a flea-free environment.

• Dogs with fleas or other external parasites must be bathed.
• The bath will be provided at the owner's expense.

Grooming appointment policies help Lucy's provide timely service for all grooming clients.

• Appointments cancelled without at least 24 hours' notice may be charged a $20 cancellation fee.
• No-show appointments may be charged a $20 cancellation fee.

Lucy’s front desk has special hours on major holidays.

• The front desk is closed on Christmas, New Year’s Day, Thanksgiving Day, July 4th, Labor Day, and Memorial Day, Easter.
• Lucy’s closes at 12pm on Christmas Eve and New Year’s Eve.

Most health restrictions also apply to grooming services, with one exception for insulin-dependent dogs.

• Dogs must meet Lucy's vaccination requirements for grooming.
• Dogs with serious health conditions may not be eligible for grooming services.
• Insulin-dependent dogs are permitted for grooming.
• Dogs with Heartworms, seizures, Chagas, immobility, megaesophagus, chemotherapy treatment, or immunocompromised status may require specialized veterinary care instead.

Dogs taking heart medication are reviewed on a case-by-case basis for safety.

• Dogs taking any type of heart medication must be evaluated by Lucy's staff.
• A waiver may be required before the dog is eligible for services or interactive play.
• Dogs with congestive heart failure are not eligible for interactive play.
• Dogs with congestive heart failure will receive individual potty rotations when eligible for services.

For safety reasons, females in heat or pregnant females are not permitted for services.

• Non-spayed females in heat are not permitted for services.
• Pregnant females are not permitted for services.
• Non-spayed females and non-neutered males over 8 months old cannot board together.
• When needed, dogs will receive separate individual potty rotations.