For the health and safety of all guests, dogs must have current vaccinations and valid veterinary records before using Lucy’s services.

• Current Rabies vaccination is required.
• Current Distemper/Parvo vaccination is required.
• Current Bordetella vaccination is required annually.
• If vaccinations are not current, a 5-day waiting period is required after vaccination before services can begin.
• The waiting period begins the day after the vaccination is administered.
• Home vaccinations, handwritten vaccination records, sticker books, pet passports, and breeder vaccines are not accepted.
• Vaccinations must be administered by a licensed veterinarian.
• If a dog cannot receive Distemper/Parvo or Rabies for health or immunity reasons, a titer test from a veterinarian is required.
• There is no titer test for Bordetella, so Bordetella must be administered as required.
• Lucy's highly recommends the Bivalent Canine Influenza Vaccine H3N2 and H3N8 yearly.

Puppies are welcome once they are old enough and have completed the required vaccination schedule.

• Puppies must be over 16 weeks old.
• Puppies must have had their puppy boosters.
• At least one Distemper/Parvo booster and annual vaccine is required.
• A current Rabies vaccine is required.
• An annual Bordetella vaccine is required.
• After the final booster or vaccine, there is a 5-day waiting period before the puppy can join services.

Lucy's is a flea-free environment.

• Dogs with fleas or other external parasites must be bathed.
• The bath will be provided at the owner's expense.

Interactive play is available for dogs who meet Lucy's temperament and safety requirements.

• Dogs must be temperament tested to qualify for interactive daycare.
• Dogs over 8 months old must be spayed or neutered to participate in interactive daycare.
• Puppies younger than 8 months old do not need to be spayed or neutered.
• Dogs not eligible for interactive daycare may still board.
• Dogs not eligible for interactive daycare will receive a minimum of four and up to six 15-minute leash-free spacious backyard rotations.

Feeding schedules are designed to support each dog's comfort and digestion during play.

• Dogs participating in interactive play are fed during brunch feeding.
• Dogs requiring food for medical reasons will be accommodated.

These items are recommended for overnight boarding.

• Dogs should arrive properly leashed.
• Food is preferred individually bagged per serving, per day, per dog.
• Treats may be brought if desired.
• Medication may be brought if needed.
• Please know the medication dosage, frequency, and medication name.
• All medication must be in original packaging.
• Toys may be brought if desired. Please limit to two toys.
• Please do not bring blankets or bedding because Lucy's will provide bedding.
• Raw diets and freeze-dried food are not accepted.

These items are recommended for daycare visits.

• Dogs should arrive properly leashed with leash and collar.
• Food may be brought if feeding is desired.
• Food is preferred individually bagged per serving, per dog.
• Medication may be brought if needed.
• Please know the medication dosage, frequency, and medication name.
• All medication must be in original packaging.
• Raw diets and freeze-dried food are not accepted.

Boarding check-in and check-out policies help Lucy's provide smooth service for every guest.

• Check-in and check-out times are Monday-Friday from 7am-8pm.
• The Downtown location opens at 6:30am during the week.
• Saturday-Sunday check-in and check-out times are 8am-6pm.
• A $1 per minute fee applies for late pick-ups after closing hours.
• An extra day of daycare is applied if boarding pick-up is more than four hours after the original drop-off time.
• Payment for half of the boarding stay is required at drop-off for stays of seven or more nights.

Grooming appointment policies help Lucy's provide timely service for all grooming clients.

• Appointments cancelled without at least 24 hours' notice may be charged a $20 cancellation fee.
• No-show appointments may be charged a $20 cancellation fee.

Holiday and peak travel periods may include special pricing rules.

• A $5 peak pricing surcharge applies per dog, per night, during designated holiday periods.
• Peak pricing applies during Spring Break week.
• Peak pricing applies three days before, the day of, and three days after Easter.
• Peak pricing applies for Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and New Year's.
• Quantity stay discounts are not valid during holidays or Spring Break.

Holiday boarding reservations require additional planning due to high demand.

• A minimum 2-night stay is required during holidays and Spring Break.
• During holiday periods, cancellations require 48 hours' notice before the reservation.
• One night's stay will be charged if cancellation notice is not received within the required time frame.

Lucy’s front desk has special hours on major holidays.

• The front desk is closed on Christmas, New Year’s Day, Thanksgiving Day, July 4th, Labor Day, and Memorial Day, Easter.
• Lucy’s closes at 12pm on Christmas Eve and New Year’s Eve.

Some health conditions require specialized care that Lucy's is not able to safely provide for boarding or daycare.

• Dogs that are Heartworm positive or undergoing Heartworm treatment are not permitted for services.
• After Heartworm treatment is complete, veterinary recommendation is to wait 6 months before testing to avoid a false positive.
• Once a dog is clear of Heartworms, they may use Lucy's services.
• Dogs with seizures are not eligible for boarding or daycare.
• Dogs with insulin-dependent diabetes are not eligible for boarding or daycare.
• Dogs with incontinence are not eligible for boarding or daycare.
• Dogs with Chagas are not eligible for boarding or daycare.
• Dogs who are immobile or wheelchair bound are not eligible for boarding or daycare.
• Dogs with megaesophagus are not eligible for boarding or daycare.
• Dogs currently undergoing chemotherapy are not eligible for boarding or daycare.
• Immunocompromised dogs are not eligible for boarding or daycare.
• Lucy's recommends veterinary hospital boarding for dogs requiring specialized care.

Most health restrictions also apply to grooming services, with one exception for insulin-dependent dogs.

• Dogs must meet Lucy's vaccination requirements for grooming.
• Dogs with serious health conditions may not be eligible for grooming services.
• Insulin-dependent dogs are permitted for grooming.
• Dogs with Heartworms, seizures, Chagas, immobility, megaesophagus, chemotherapy treatment, or immunocompromised status may require specialized veterinary care instead.

Dogs taking heart medication are reviewed on a case-by-case basis for safety.

• Dogs taking any type of heart medication must be evaluated by Lucy's staff.
• A waiver may be required before the dog is eligible for services or interactive play.
• Dogs with congestive heart failure are not eligible for interactive play.
• Dogs with congestive heart failure will receive individual potty rotations when eligible for services.

For safety reasons, females in heat or pregnant females are not permitted for services.

• Non-spayed females in heat are not permitted for services.
• Pregnant females are not permitted for services.
• Non-spayed females and non-neutered males over 8 months old cannot board together.
• When needed, dogs will receive separate individual potty rotations.

Older dogs may have adjusted play schedules based on their comfort and safety.

• Dogs 9 years or older may be placed on limited playtime.
• Traditional limited play hours are 7:30am-10am and 3:30pm-5pm.
• The final determination is made at the store level.

Very small dogs may need modified play for safety.

• Dogs under 6 pounds may not be eligible for interactive play due to the elevated risk of injury from rough play.
• Dogs under 6 pounds may receive a minimum of four and up to six individual potty rotations.
• The determination is made at the store level and may change depending on the playgroup.